This week marked the first anniversary of the terror attacks in Mumbai. Over the last weeks, the Indian media has rehashed memories and tracked stories of the victims, touching upon a nation’s collective experience of the event. On the 26th of November, thousands of Mumbaikars converged towards the effected areas to offer their respects- many of whom traveled from far away to do so.
In the mediated world that we live in today, the coverage of the 26/11 crisis in the mainstream media created a community of onlookers that felt a part of the unfolding crisis. Through social media platforms such as Twitter, Flickr, Facebook and blogs, an extended community of onlookers was created that followed the event, collaborating for exchange of information and news, offering help and services to those affected..
On Twitter, a spontaneous virtual community of over 400 users (Maholo.com, 2008) was rapidly developing comprising citizen journalists, reporters, students, and citizens watching the event unfold on television in front of them and across the city while on the move. This community was buzzing with activity- sharing information, stories, coordinating blood donations and compiling information regarding victims, dangerous locations and situations. Over the 60 hour period of the Mumbai attacks, updates from users from across Mumbai, the rest of India and the world were at the rate of over 100 updates or “tweets” (in Twitter speak) per minute (Wired Magazine, 2008).
There has been a lot of media talk of Twitter being at the edge of a new wave of journalism because of the quick updates and volume of participation and sources of information. While this “mass-self communication” enabled by Twitter received much attention from the media as “citizen journalist” activity, the nature of the activity on Twitter also points to previously researched behaviour in crisis.

Curious about the volume of activity on Twitter at the time, I conducted my master’s thesis on the topic (titled: “Was all the tweeting just a lot of noise?”) After conducting interviews with several of the participants (twitter users) at the time and analyzing the content of the tweets, I found that most of the conversations/ posts on twitter could be categorized into three groups- information sharing, personal expressions and collaborative behaviour to help the victims. This pointed to the social function of the medium, Twitter, to bring together people in crisis.
Going back to previously documented behaviour in crisis, I saw parallels of this online activity in the literature on traditional human response in behaviour.
1. Firstly, we observed large scale “social convergence” (Kendra &Watchendorf, 2003. Social convergence is the sudden flocking of onlookers to the site of disaster. We observed this in the increased number of participants on Twitter discussion groups at the time.
2. An Altruistic community (Barton, 1969): This is a tendency common in the immediate aftermath of a disaster, where people who have had previously no contact with each other form associations to offer help and support to the victims. In the online behaviour on social networking sites and Flickr, we saw people offer support to others that were in unsafe locations, or those who were abroad and unable to contact their loved ones in the city.
3. Mathewson's (1957) and Watchendorf's (2003) combined typology of roles of participants in disaster can also be applied to online behaviour:
•The helpers: As mentioned earlier, a vast amount of activity was information sharing behaviour. Apart from this, answering requests for information, organizing events was seen as the largest category of online behaviour.
•The curious: the internationals who participated weren't physically connected or emotionally connected to the event but acted like onlookers. While it is natural to be curious of major events like this, this behaviour has been termed as “disaster tourism” (de Waal, 1997)
•The mourners: This category involved those posts who mourned the victims of the attack, and expressed their own shock and disbelief at the ongoing events
•The supporters: These were participants who express gratitude to emergency workers (Kendra and Wachtendorf, 2003). In this study, this was categorized as expressions of “patriotic/nationalist” sentiments
Research such as this is useful to understand the way our society evolves as we increasingly live our lives on the internet. We begin to observe trends in online activity that mirrors our offline lives. It is important to recognize the nature of the technology, Twitter, and its role to offer citizens a platform for effective, quick communication and to express themselves place in times of crisis. For more on the report,
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